MS
Mo S
1 reviews | Active since Jul 2015
27 Mar 2019, 11:33
Disgusting service Beame!!!
I have been trying to contact retentions at Beame since Friday 22 March. The call centre is absolutely useless, emails do not get acknowledged or rep**** to. I am an existing customer since 2015 and with the current experience, I have no intention in continuing with this company. The call centre either transfers my calls to multiple people and eventually my call gets cut. Alternatively I'm told that someone will definitely call me back and that never happens either!!
Disgusting service Beame!!!
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
27 Mar 2019, 11:38Good day Fehmida Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's reply27 Mar 2019, 11:38
Official
Good day Fehmida Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's replyOfficial
27 Mar 2019, 12:57 Good day Fehmida From the outset, we wish to apologise for the manner in which your calls were handled. We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery. As discussed with our consultant, arrangement shave been made to have the new unit installed as requested by you. Kind regards Michael Africa Customer Care ***0
Matrix Vehicle Tracking's reply27 Mar 2019, 12:57
Official
Good day Fehmida From the outset, we wish to apologise for the manner in which your calls were handled. We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery. As discussed with our consultant, arrangement shave been made to have the new unit installed as requested by you. Kind regards Michael Africa Customer Care ***0