TM
Terusha M
1 reviews | Active since Mar 2018
30 Sept 2019, 11:20
DISGUSTING SERVICE - ACCOUNTS DEPARTMENT - IDIOTS WORK HERE
I received a call from Beame in July 2019 asking if I would like to renew my tracking contract with them. I said no please cancel my contract. I received a call from their accounts department in August saying that my debit order was rejected from my Nedbank account. I said i dont bank with Nedbank and I cancelled my contract with BEame in July. I sent them numerous emails and have called them to cancel but I am still getting billed. what kind of *********** people work there. I WILL NOT BE PAYING THIS BILL AS I ASKED FOR IT TO BE CANCELLED.
Helpful (0)
Replies (1)0
Replies (1)Matrix Vehicle Tracking's replyOfficial
30 Sept 2019, 13:28Good Day Terusha M
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed.
Please accept our apologies for the inconvenience caused.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Noluthando Mabaso
Customer Care Department
***
***
Matrix Vehicle Tracking's reply30 Sept 2019, 13:28
Official
Good Day Terusha M
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed.
Please accept our apologies for the inconvenience caused.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Noluthando Mabaso
Customer Care Department
***
***
