Disgusting service

I'm so applaud by the service received from this company. Firstly the consultants are rude and don't get back to you as promised. Got billed for a ridiculous amount after being told I will be covered.

This started when I first signed up (January 2021) with them for a tracker for my vehicle. The first mistake was when they addresses me by a different name and now my profile is incorrect. I later called (16 March 2021) them to fix the profile and I spoke to SADIE FLESHMAN as she is the CUSTOMER CARE CONSULTANT. She advised that I send through my ID copy and she will forward it to the relevant department so that they change my credentials. I still haver not received any correspondence from them nor a courtesy call from her advising me of the process. I called again 2 days later(18th March 2021) to confirm if that was resolved but I'm still addressed by SAMKELISIWE which is not my name to start off. She was so rude and was also talking over me half the time and never apologized. She later said she would call me back. Its now the 20th of April and still no call back from her.

Another query is that on the 27th of January 2021 I had a puncture from one of my tires and I remembered that I was advised when I took out the policy that I can also call them for road side assistance. Which I did and spoke to Abigail Wade via whatsapp to organize the nearest town truck to assist. While chatting to Abigail on whatsapp another consultant called from Matrix claims department and wanted to know my exact location so they can send a guy to assist. I later told them that I needed to be towed to the nearest gas station. I was told that I would be covered for a certain amount which did not exceed R800 and I agreed. The truck came and was assisted to the nearest place for my tire and got assisted.

I later got billed for the amount of R527.20 that I'm told that was for the day I was towed. I called again and spoke to SADIE FLESHMAN and informed her that I was informed that I was going to be covered for that tow. She then said that she would request for a call recording and will get back to me. Till now I have not received any feedback phonically from her.

I have sent her emails and to date no reply. Disgusting service I must say.