AS
Ashwin S
1 reviews | Active since Aug 2020
06 Aug 2020, 11:50
Disgusting service
Absolutely pathetic client services. Requested cancellation of my policy and paid what was due however still receiving demand letters for payment. Consultants put the phone down on you when requesting explanation for this.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
06 Aug 2020, 15:55Good day Ashwin S,
We acknowledge receipt of your post and have noted the content.
We can confirm that our agent has contacted you and that you will forward the requested correspondence in order to complete your query.
Assuring you of our best intentions.
Kind Regards,
Kaya Payi
Customer Care Department
***
Kind Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Aug 2020, 15:55
Official
Good day Ashwin S,
We acknowledge receipt of your post and have noted the content.
We can confirm that our agent has contacted you and that you will forward the requested correspondence in order to complete your query.
Assuring you of our best intentions.
Kind Regards,
Kaya Payi
Customer Care Department
***
Kind Regards,
Kaya Payi
Customer Care Department
***
AS
Ashwin S's updateReviewer Update
06 Aug 2020, 16:50This doesn't address the service received from your agent, ie intentionally dropping the call nor the reason for not terminating my contract timeouslt. Your response makes it appear that the issue is with me to provide documentation to your office rather than addressing the service issue.
Not even an apology for the pathetic service rendered. Your response encapsulates your companies pathetic client services.
Not even an apology for the pathetic service rendered. Your response encapsulates your companies pathetic client services.
AS
Ashwin S's update06 Aug 2020, 16:50
Reviewer Update
This doesn't address the service received from your agent, ie intentionally dropping the call nor the reason for not terminating my contract timeouslt. Your response makes it appear that the issue is with me to provide documentation to your office rather than addressing the service issue.
Not even an apology for the pathetic service rendered. Your response encapsulates your companies pathetic client services.
Not even an apology for the pathetic service rendered. Your response encapsulates your companies pathetic client services.