TM
Tebatso M
1 reviews | Active since May 2019
30 May 2019, 20:55
Disgusting service
The company has listed me as a defaulter with SCS(Pty)ltd, after I told them to debit my account on a specific date which they are failing to do, I then asked to cancel the service since they are failing to do as agreed, everytime I call no one answers the phone and I've emailed them many times and still no response.with this kind of service I doubt they will even be able to track any car.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
31 May 2019, 10:03Good Day Tebatso M
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's reply31 May 2019, 10:03
Official
Good Day Tebatso M
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
TM
Tebatso M's updateReviewer Update
31 May 2019, 12:38Ai, I don't even know where to begin, the service gets worse every minute, got a call from one of the consultant and I'm still shocked,She still can't help me with the cancellation and tell me that I have another car loaded on my account which I don't even know. The struggle continue????
TM
Tebatso M's update31 May 2019, 12:38
Reviewer Update
Ai, I don't even know where to begin, the service gets worse every minute, got a call from one of the consultant and I'm still shocked,She still can't help me with the cancellation and tell me that I have another car loaded on my account which I don't even know. The struggle continue????
Matrix Vehicle Tracking's replyOfficial
31 May 2019, 12:57Good Day Tebatso M
Thank you for allowing us the opportunity to speak to you in regards to your account.
As per our telephone conversation, we confirm that your cancellation request and confirmation thereof was e-mailed to you.
We confirm that you are still liable for the outstanding amount on the account and your account will be closed once the payment has been received as discussed with our Credit Control Department.
Regards
Noluthando Mabaso
Customer Care Department
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Thank you for allowing us the opportunity to speak to you in regards to your account.
As per our telephone conversation, we confirm that your cancellation request and confirmation thereof was e-mailed to you.
We confirm that you are still liable for the outstanding amount on the account and your account will be closed once the payment has been received as discussed with our Credit Control Department.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply31 May 2019, 12:57
Official
Good Day Tebatso M
Thank you for allowing us the opportunity to speak to you in regards to your account.
As per our telephone conversation, we confirm that your cancellation request and confirmation thereof was e-mailed to you.
We confirm that you are still liable for the outstanding amount on the account and your account will be closed once the payment has been received as discussed with our Credit Control Department.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to your account.
As per our telephone conversation, we confirm that your cancellation request and confirmation thereof was e-mailed to you.
We confirm that you are still liable for the outstanding amount on the account and your account will be closed once the payment has been received as discussed with our Credit Control Department.
Regards
Noluthando Mabaso
Customer Care Department
***