1 reviews | Active since Sept 2017
Disgusting Service
I have been sitting on the phone for the past hour phone 2 different number and speaking to 4 different people! firstly it takes them so long to answer a call that the phone cuts out! secondly they have not telephone etiquette what so ever and thirdly went you are finally fed up with dealing with people that dont know what the effing hell they are doing and should not be in that position there is no manager on the floor to assist! I'm to the point where i want to cancel my policy and go to someone who can deal with their customer properly!!!!! FFS
Dear Leigh De Jager
We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
We assure you that this matter will be dealt with internally and the necessary action taken.
I refer to our telephonic discussion and confirm that your issues have been addressed
Kind Regards
Thato Mashimbye
Customer Care Supervisor
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Dear Leigh De Jager
We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
We assure you that this matter will be dealt with internally and the necessary action taken.
I refer to our telephonic discussion and confirm that your issues have been addressed
Kind Regards
Thato Mashimbye
Customer Care Supervisor
***