1 reviews | Active since Mar 2018
Disgusting excuse for a company!
If I could give this poor excuse for a company -5 stars I would.
I've been a customer of Beame's for very many years now but haven been trying to cancel my account since the 10th of May. Every time I've called for assistance I've spent many minutes on hold, before speaking to a consultant who can't actually assist me and being passed on to someone in a different department with the exact same lack of assistance and even more time spent on hold!
Despite being unable to pay via debit order for the last few years, as soon as I've submitted my cancelation request a new debit order has suddenly been reinstated which resulted in double payment when I went to pay my account via Ozow as usual. The incompetency and absolutely PATHETIC "customer service" is an embarrassment for the greater Matrix brand.
Thank you for allowing us the opportunity to speak to you regarding your query.
The Retention Consultant has been in contact with you and confirmed cancellation has been processed with the month's notice.
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your query.
The Retention Consultant has been in contact with you and confirmed cancellation has been processed with the month's notice.
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that the Retention Consultant has been in contact with you and confirmed cancellation has been processed with the month's notice.
Regards
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that the Retention Consultant has been in contact with you and confirmed cancellation has been processed with the month's notice.
Regards
Customer Care Department
***