MN
Martha N

1 reviews | Active since Jun 2023

05 Jun 2023, 11:29

Disgusting customer service, lower than shark ****.

Received an invoice for a service that according to my contract and mixtelematics representative, I was covered for, was even advised that there wouldn't be a need to pop out extra cash for it... again correct as per contract.

I've called countless times, to query this invoice I've not been given answers. It's been 2 weeks or so. Service has been deactivated, meaning I'm paying premium for ***ol.

I've received zero replies from the emails I've sent to credit control and customer service, zero call backs, call transfers end up being disconnected... at some point I was told information in relation to my contract that was written ABSOLUTELY NOWHERE in black and white 🙃.

Submitted a cancelation last week, still no word. Customer service here is in the pits, disgusting and appalling.

I'm not I can't be sent the recording of the phone call where I had requested a jump-start for my car. Why???? That's *****.

I wouldn't recommend this company to anybody. How do you just leave customers hanging yet you're very quick to collect debit orders and supposed "arrears".

The dishonesty and lack of transparency is beyond me.

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply05 Jun 2023, 15:01
Official
Good Day  Martha Ngoma,

Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.

We can confirm that an agent has assisted and the matter has been escalated to Roadside Assist for investigation.

Consultant will be in contact with you to provide feedback.

Please accept our apologies for the inconvenience caused. 

Regards,
Customer Care Department
*** 

 
MN
Martha N's update12 Jun 2023, 12:27
Reviewer Update
A week later... still no progress on this matter. WHATSOEVER.

... when you say calls are recorded for xyz, is that even true?? No way does it take 3 weeks to solve for something so basic. Then I still get an email from credit control on this nonsense.

Please advise if there's a legal route for me to take to get this resolved, cause I'm enough of this.