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Siyabonga M

1 reviews | Active since Jul 2024

31 Jul 2024, 10:38

Disgusting customer service

Matrix customer service is so disgusting it's unbelievable. The one lady is literally hung up on a a call. You don't debit on the requested date and when I call in I get **** customer service. Why don't you guys just cancel your services

0
Replies (5)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply31 Jul 2024, 11:37
Official
Good Day Siyabonga Mjwara,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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SM
Siyabonga M's update31 Jul 2024, 11:39
Reviewer Update
What will that change? You guys are not taking your customers seriously
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply31 Jul 2024, 12:58
Official
Good Day Siyabonga Mjwara,

We appreciate you raising this issue with us.
 
We confirm that our Client Service Representative has been in contact with you and the matter has been addressed and resolved.

Thank you for your patience and cooperation in this matter.
 
Regards, 
Customer Care Department 
*** 

SM
Siyabonga M's update31 Jul 2024, 13:26
Reviewer Update
Thank you for he very polite and willingness from Claudia Abrahams. She has done an immaculate job.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply31 Jul 2024, 14:17
Official
Good Day Siyabonga Mjwara,

Thank you for the positive response.

Regards, 
Customer Care Department 
***