LS
Lana S
1 reviews | Active since Jan 2011
24 Dec 2021, 07:03
disgusting customer service
Im writing this review as a last resort since i have tried calling them, sent them numerous emails but to no success. Last month i traded my car in. Sent an email fo cancel their services however i was debited. I then reversed the debit order to which i have been getting emails, sms for. This month i was debited again, again i reversed the debit, Again i cant understand why. I dont mind paying as i had been paying for the last 4 and a half years but i need to know for what services they are hassling me for.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
24 Dec 2021, 09:25Good Day Lana S
We can confirm that an agent did get in contact with you and has assisted concerning your query.
Credits have been processed for the outstanding balance.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has assisted concerning your query.
Credits have been processed for the outstanding balance.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply24 Dec 2021, 09:25
Official
Good Day Lana S
We can confirm that an agent did get in contact with you and has assisted concerning your query.
Credits have been processed for the outstanding balance.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has assisted concerning your query.
Credits have been processed for the outstanding balance.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
LS
Lana S's updateReviewer Update
24 Dec 2021, 09:39Thank you kindly. She explained to me the process and the break in communication.
LS
Lana S's update24 Dec 2021, 09:39
Reviewer Update
Thank you kindly. She explained to me the process and the break in communication.
Matrix Vehicle Tracking's replyOfficial
24 Dec 2021, 09:44Good Day Lana S
Thank you.
Regards,
Customer Care Department
***
Thank you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply24 Dec 2021, 09:44
Official
Good Day Lana S
Thank you.
Regards,
Customer Care Department
***
Thank you.
Regards,
Customer Care Department
***