LM
Lynette M
1 reviews | Active since Nov 2015
03 Nov 2015, 09:57
Disgusting Customer care
Upon my first call to Mixtelematics to cancel my current device as i was trading in the vehicle, but i was going to install another device to my new vehicle, after numerous calls and emails my device was installed. i was advised by George that i will not incur any cancellation fees as i was taking a new contract, my old contract was said to be cancelled with only one device being active resulting in one debit monthly - to my dismay i was debited R148.00. after calling customer service i was advised im paying for two contracts. i was placed on hold with no help.<br> Im disgusted with this type of customer care.
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Matrix Vehicle Tracking's replyOfficial
03 Nov 2015, 11:07Hello Lynstall,
We thank you for your post and the content has been noted.
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to your telephone discussion with George Muthutsane confirm that credit will be passed into your account
I will remain in contact with you to ensure your satisfaction.
If there is anything further please do not hesitate to contact me directly.
Kind regards,
Botsana Ramashala
Tel: ***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
We thank you for your post and the content has been noted.
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to your telephone discussion with George Muthutsane confirm that credit will be passed into your account
I will remain in contact with you to ensure your satisfaction.
If there is anything further please do not hesitate to contact me directly.
Kind regards,
Botsana Ramashala
Tel: ***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
Matrix Vehicle Tracking's reply03 Nov 2015, 11:07
Official
Hello Lynstall,
We thank you for your post and the content has been noted.
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to your telephone discussion with George Muthutsane confirm that credit will be passed into your account
I will remain in contact with you to ensure your satisfaction.
If there is anything further please do not hesitate to contact me directly.
Kind regards,
Botsana Ramashala
Tel: ***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
We thank you for your post and the content has been noted.
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to your telephone discussion with George Muthutsane confirm that credit will be passed into your account
I will remain in contact with you to ensure your satisfaction.
If there is anything further please do not hesitate to contact me directly.
Kind regards,
Botsana Ramashala
Tel: ***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact