Disgusting Company and *********** staff

I have heard enough of this company. I am always threatened and intimidated with SMSs and calls. "" Dear EM Manxilane, Your Matrix Beame account with reference 876080 was registered with all SA Credit Bureaus. Urgent payment of R545.67 is required"' I have been call this company on so many occasions at my own cellphone costs and my own time that I should have directed them to useful things. My last interaction was with Palesa Radebe. She confirmed that the company is actually owing me that amount of R545,67. this was her conversation with me '' Matrix *** Inbox

Palesa Radebe <***> May 19, 2023, 10:32 AM to me

Good Morning Mrs. Manxilane

Please be advised that your credit discount is in progress and credit notes to be approved in the next 7 to 14 working days.

I will forward a paid-up letter today afternoon as it needs to be signed off.

Kindly see progress below:

Credit Note NEEDS YOUR APPROVAL. ======================================================== == Credit Note details: ======================================================== Credit Note Number: 292317 Comments: Comments : Part of 90 days arrears 50% Discount Project. The client paid 50% of the outstanding Balance. 50% discount was allowed to the client, As approved by management. To clear the arrears. Amount: R 545.68 Create Operator: PALESA R == Paid up letter details: ========================================================

To whom it may concern

RE: LETTER OF GOOD STANDING

This letter serves as confirmation that Mrs. Eugenia Margaret Manxilane, ID Number ending with: …8080.

Account Number: 876080 is a customer of Mix Telematics Africa (Pty) Ltd and that as at 19/05/2023 his account is paid up to date and is in good standing. The Credit Bureau profile will be updated accordingly as per the mandated turnaround time.

Even though the account is paid up to date and profile is updated; the payment default information for that specific period will reflect on the customer’s profile and will remain for a specific period as per the individual Credit bureau policies. I am still awaiting my refund which should in my account by 08.06.2023. This week the phone calls harassments started again. I called Matrix AGAIN on Monday requesting to speak to Palesa specifically and I was told that she is busy and will call me back. I spoke to Bulela and told me that the refund will be paid in 21 working days👀 .Today its Friday and Palesa never bothered to call me. These people are taking me for granted and playing me for a fool. I am taking this matter the legal way. I will be publishing this on all social media platforms.