Disgusted with MATRIX
I have been left without a Job due to Covid-19, I luckily got a job again and I am now trying to recuperate from the damage done due to me losing my job. I have made attempts to settle my amount in arrears with matrix. I will now try to make the last payment that you are harrasing me for but I also want to cancel my service because I have been waiting for more than a month for a cancelation form or email adress and none has been supp****. Your call centre agents are also rude and your entire company disgusts me. Pkease cancel my service.
Helpful (0)
Replies (1)0
Replies (1)
Matrix Vehicle Tracking's replyOfficial
04 Sept 2020, 10:16Good day Riaan B,
We acknowledge your post and have noted the content thereof.
Our agents have been trying to get in contact with you and have been unable to. Kindly advise on a convenient time for us to contact you.
We can confirm that your cancellation request has been processed, with the standard 20 working days' notice.
Kindly note that we have e-mailed correspondence confirming your cancellation request. This includes communication regarding the outstanding balance on your account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We acknowledge your post and have noted the content thereof.
Our agents have been trying to get in contact with you and have been unable to. Kindly advise on a convenient time for us to contact you.
We can confirm that your cancellation request has been processed, with the standard 20 working days' notice.
Kindly note that we have e-mailed correspondence confirming your cancellation request. This includes communication regarding the outstanding balance on your account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Sept 2020, 10:16
Official
Good day Riaan B,
We acknowledge your post and have noted the content thereof.
Our agents have been trying to get in contact with you and have been unable to. Kindly advise on a convenient time for us to contact you.
We can confirm that your cancellation request has been processed, with the standard 20 working days' notice.
Kindly note that we have e-mailed correspondence confirming your cancellation request. This includes communication regarding the outstanding balance on your account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We acknowledge your post and have noted the content thereof.
Our agents have been trying to get in contact with you and have been unable to. Kindly advise on a convenient time for us to contact you.
We can confirm that your cancellation request has been processed, with the standard 20 working days' notice.
Kindly note that we have e-mailed correspondence confirming your cancellation request. This includes communication regarding the outstanding balance on your account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***