JC
JACQUES C
1 reviews | Active since Nov 2014
11 Dec 2018, 12:32
Disgusted pathetic services
Since September 2018 I have been trying to communicate with them to cancel my services. Eventually after been transferred directly to the SAPS and cut of number of times I managed to obtain a "cancellations" email address and cancel my services on 1 November 2018.
I obtained emails from them that my query have been logged with a reference number,yet today I received an email to inform me that I am in arrears.
This is the most pathetic service I have ever had to deal with and moved over to another service provider.
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Matrix Vehicle Tracking's replyOfficial
11 Dec 2018, 13:09 Good Day
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephonic conversation earlier today, we confirm that your cancellation requested on the 12 November 2018 has been processed and confirmation thereof will be emailed to you.
Kindly that you are still liable for the arrears on the account.
Regards
Customer Care Department
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephonic conversation earlier today, we confirm that your cancellation requested on the 12 November 2018 has been processed and confirmation thereof will be emailed to you.
Kindly that you are still liable for the arrears on the account.
Regards
Customer Care Department
Matrix Vehicle Tracking's reply11 Dec 2018, 13:09
Official
Good Day
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephonic conversation earlier today, we confirm that your cancellation requested on the 12 November 2018 has been processed and confirmation thereof will be emailed to you.
Kindly that you are still liable for the arrears on the account.
Regards
Customer Care Department
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephonic conversation earlier today, we confirm that your cancellation requested on the 12 November 2018 has been processed and confirmation thereof will be emailed to you.
Kindly that you are still liable for the arrears on the account.
Regards
Customer Care Department