1 reviews | Active since Jul 2016
Disgusted!!!!
WHAT A NIGHTMARE to cancel my contracts with mix telematics!! I have been on a month to month contract since last year as mix telematics failed to renew my contracts since last year. January 2021 I was contacted to renew one of my contract for double the premium I was paying and refused so the consultant advised he will get back to me with a solution. March same happened with another contract. (I have/had 5) , End of May 2021 I cancelled the contracts and paid a month notice. End of June I was debited again, I reversed the debit order and a consultant from mix telematics contacted me, I explained the situation and I was told someone from accounts will contact me. Same happened end of July and also now End of August. My account is currently running into a negative and I securely hope that this will not reflect on my credit score. I was a loyal paying customer to mix telematics for more than 5 years , I am very unsatisfied with the service received and how they just want deduct money even after being cancelled. All beamies except for 1 are inactive and have been inactive for several months as no contract was renewed, but I still pay????? Disgusted with your service!!!!
We can confirm that an agent did get in contact with you and has assisted concerning your request to cancel.
Credits have been processed and confirmation of cancellation has been forwarded to you.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has assisted concerning your request to cancel.
Credits have been processed and confirmation of cancellation has been forwarded to you.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
I did mention I reversed all payments from 1 July. I HOWEVER didn't reverse the payment for 1 June due to one month notice period. In all fairness I don't see how the account can reflect in arrears though as I didn't have any contract with you from end of May.
Please make sure this will not be a problem in closing the account
Also remember to send me proof of the account being closed and the balance at 0.
Thanks
Michelle
I did mention I reversed all payments from 1 July. I HOWEVER didn't reverse the payment for 1 June due to one month notice period. In all fairness I don't see how the account can reflect in arrears though as I didn't have any contract with you from end of May.
Please make sure this will not be a problem in closing the account
Also remember to send me proof of the account being closed and the balance at 0.
Thanks
Michelle
The letter sent to you is a standard letter.
We have processed credits, it does take a maximum of 14-21 days for the credits to be approved. We will do our best to speed up the process.
Regards,
Customer Care Department
***
The letter sent to you is a standard letter.
We have processed credits, it does take a maximum of 14-21 days for the credits to be approved. We will do our best to speed up the process.
Regards,
Customer Care Department
***
We have forwarded an email to you confirming that your account has been closed.
Regards,
Customer Care Department
***
We have forwarded an email to you confirming that your account has been closed.
Regards,
Customer Care Department
***
