MK
Michelle K
1 reviews | Active since Mar 2020
05 Nov 2020, 12:26
Disgusted
Called in today to find out that my tracker hasn't been working and they can't even tell me for how long this hasn't been active. They advised that I should contact them every month to check that the tracker is still active. Which wasn't the case when I started with them and furthermore what am I paying them for. I am very disgusted with the service received.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
05 Nov 2020, 16:30Good Day Michelle K
Thank you for taking my call.
We can confirm that as per our T&C you do need to test the unit once a month by calling our contact centre or by using the app.
We have sent an email and sms with your login details.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call.
We can confirm that as per our T&C you do need to test the unit once a month by calling our contact centre or by using the app.
We have sent an email and sms with your login details.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Nov 2020, 16:30
Official
Good Day Michelle K
Thank you for taking my call.
We can confirm that as per our T&C you do need to test the unit once a month by calling our contact centre or by using the app.
We have sent an email and sms with your login details.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call.
We can confirm that as per our T&C you do need to test the unit once a month by calling our contact centre or by using the app.
We have sent an email and sms with your login details.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***