AN
Adalia N
1 reviews | Active since Jun 2023
16 Sept 2023, 11:08
Disgruntled customer
My husband cancelled his contract on the 25 April 2023 a settlement was requested he paid the amount and got a paid up letter, he however got debited on the 1 Aug and when he contacted yourl apparently your system wasn’t updated, (was the paid up letter sucked up from someone’s thumb) yourl then said your supervisor needs to authorise a refund to date nothing has been done and now we receiving final demand communication, this is pathetic I will be getting our lawyer involved cause we are tired of calling *********** people who don’t understand what they are doing!
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Matrix Vehicle Tracking's replyOfficial
18 Sept 2023, 12:19Good Day Adalia Naidoo ,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and credit has been processed to clear the arrears .
We have escalated the matter has been escalated to Finance Department for approval to update the account status to current.
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and credit has been processed to clear the arrears .
We have escalated the matter has been escalated to Finance Department for approval to update the account status to current.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply18 Sept 2023, 12:19
Official
Good Day Adalia Naidoo ,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and credit has been processed to clear the arrears .
We have escalated the matter has been escalated to Finance Department for approval to update the account status to current.
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and credit has been processed to clear the arrears .
We have escalated the matter has been escalated to Finance Department for approval to update the account status to current.
Regards,
Customer Care Department
***
Customer Care Department
***