1 reviews | Active since May 2011
Disgruntled Client
I ahve canceleed this setvice in the beginning of January 2020, and have been sending emails to no avail.I even have rerferebce numbers which were given to me but im dtill receiving invoices.To my dismay,I received an sms last night that I have been handed over to the attorneys for unpaid acacount and thsi will affect my credit profile as well.
Herewith is one of the emails sent to them in June 2020:Account number 795837
Maki Mokone <***> Mon, Jun 1, 2020, 11:46 PM to MiX, CUSTOMERCARE, customercare
TO WHOM IT MAY CONCERN
RE: REQUEST TO CANCEL DEVICE SINCE NOVEMBER 2019
I HAVE SENT SEVERAL COMMUNICATIONS/EMAILS REGARDING THIS ACCOUNT.
I HAVE REQUESTED YOU TO DE-ACTIVATE THIS DEVICE AS I AM NO LONGER USING THE CAR SINCE NOVEMBER 2019!
I CANNOT BE BILLED FOR SOMETHING WHICH IS NO LONGER IN MY POSSESSION AND YOUR DEPARTMENT HAS ACKNOWLEDGED RECEIPT OF MY EMAIL THEREOF....
HOPING THAT THIS MATTER WILL BE SORTED OUT WITH IMMEDIATE EFFECT.
We can confirm that an agent did get in contact with you and has confirmed cancellation in June 2020.
Please provide us with the request you sent in June 2019 otherwise you will still be held liable for the outstanding amount on your account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed cancellation in June 2020.
Please provide us with the request you sent in June 2019 otherwise you will still be held liable for the outstanding amount on your account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***