SS
Stephanie S

1 reviews | Active since Jun 2024

19 Jun 2024, 09:03

Disgraceful company

In October 2023 I called to cancel my account due to immigration. They then asked to call the new owner of the car and asked if they want to take over and the person agreed. I agreed to pay till the end of December 2023.

They were then trying to debit both myself and my sister (the new owner). I emailed them in January 3 times however I have not received a single response. In fact I have sent a total of 8 emails and not a s single response.

However I keep getting emails that Im going to be handed over. I had to block their debit order.

In the phone call where I canceled my membership, I was informed that I had almost paid double than what i should have due to been given the wrong device. Over the 18 months it totals up to R2400 of paying too much. Yet i said to the lady on the phone to leave it. However im at the point where I will get a lawyer involved for harassment, stress and to claim back all my extra money.

I cant even get a response back. I just kept getting sent case numbers. Take my advice and stay away from the awful business. They a *******.

0
Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply19 Jun 2024, 09:32
Official
Good Day Stephanie Sierra,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
*** 
SS
Stephanie S's update19 Jun 2024, 10:57
Reviewer Update
Im highly concerned, I have sent numerous emails and could not get a response yet i post on the internet and suddenly i get one. Makes it even more dissapointing
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply19 Jun 2024, 12:29
Official
Good Day Stephanie Sierra,

Thank you for allowing us the opportunity to speak to you regarding your query.

Kindly note that we did try to get in contact with you however we were unsuccessful.

Please let us know the best time to reach you or share an alternate contact number with us.

Regards,
Customer Care Department
***