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Frik S

1 reviews | Active since Dec 2025

15 Dec 2025, 07:55

Disgrace

Mix Telematics Matrix Vehicle Tracing needs to be SHUT DOWN Is there an institution that protects us consumers against companies like Mix Telematics. Vehicle was sold in 2019 and contract terminated. After four months the debit orders was back. Could not retrieve recording log of cancellation. Written cancellation done to no reply received. Duplicated debit orders that was stopped and disputed with cost to myself as FNB could not assist with this blatant "theft". now after 5 years of disputing this, Mix Telematics has invaded my credit profile as BAD dept. Unexpectable business practice.

After placing above review on 2025/12/02 i received a call from Matrix on the 2025/12/03. I was informed that they are using a new server and that would look into my case and would get a call back the next day. Needles to say, the call back never happened. Today i received an update on my Experian credit profile. Matrix had the alleged amount outstanding removed from the adverse information entry on my profile, but the entry of written off dept remains. Reply (1) Matrix Vehicle Tracking’s reply 08 Dec 2025 at 08:46 Good day Frik Snyman

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards, Customer Care Department **********

Yet no reply...

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply15 Dec 2025, 09:01
Official
Good Day Frik Snyman,

Thank you for bringing this matter to our attention.

Please be assured that your case is currently under investigation by our management team. We are reviewing all historical records and the information you have provided to ensure a thorough resolution.

We sincerely apologize for the inconvenience and frustration this situation has caused. Your concerns are important to us, and we are prioritizing this matter. We will provide you with a detailed update as soon as the review is complete.

Should you have any additional documentation or details that may assist in expediting the process, please feel free to share them with us.

Regards,
Customer Care Department
*** 
FS
Frik S's update15 Dec 2025, 09:14
Reviewer Update
Good day
Thank you for your communication.
We have reviewed all available records and, unfortunately, we are unable to locate your cancellation request from 2021.
However, we have retrieved some related data from that period which may assist in resolving this matter. Our management team is currently assessing the information, and we will provide feedback once they have completed their review.
Please accept our sincere apologies for the delay and any inconvenience caused.
Caroline Madube
Social Media Specialist

I do hope that the data you retrieved may and will assist you in resolving this matter and every other victim that made their complaints public. I would encourage every person that submitted a review to post it on every social media platform to warn and discourage future victims to your bad and non-existing service