SM
Sibusiso M
1 reviews | Active since Jan 2021
22 Sept 2023, 15:02
DISASTROUS CUSTOMER CARE
1. I sent email after email to their customer care centre to cancel my car tracking contract because I had sold my vehicle. There was no acknowledgement. 2. I received repeated calls because I had stopped my debit order to pay them. 3. When phoning their customer care line, they directed me to leave a message for a consultant to call me back. When I selected that option, I got a response that the mailbox was full and could not take any messages. 4. Their online Self-Service did not help either, even though they had said I had successfully completed my submission. 5. Their customer care line is disastrous as far as I am concerned.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
26 Sept 2023, 08:34Good Day Sibusiso Mnguni ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Cancellations Department.
A consultant will be in contact with you for provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Cancellations Department.
A consultant will be in contact with you for provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply26 Sept 2023, 08:34
Official
Good Day Sibusiso Mnguni ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Cancellations Department.
A consultant will be in contact with you for provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Cancellations Department.
A consultant will be in contact with you for provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
26 Sept 2023, 09:28Good Day Sibusiso Mnguni ,
Kindly be advised that we try to contact you.
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards,
Customer Care Department
***
Kindly be advised that we try to contact you.
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply26 Sept 2023, 09:28
Official
Good Day Sibusiso Mnguni ,
Kindly be advised that we try to contact you.
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards,
Customer Care Department
***
Kindly be advised that we try to contact you.
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards,
Customer Care Department
***