Disappointing Services Day by Day

still on the follow up with the service we receiving from your company is so unprofessional .Now that we asking them for the recordings of the night of the 9/03/2018 now they telling us,clients are not entitled to have excess to the calls.I mean when y'all start your calls,you say it in confidence that "calls are recorded", why are they recorded and who has access to them?We even making effort to come to your offices to fetch them and that's the ill answers we get.I was called on the 12/3/2018 by a lady from their Consumer Customer Care Supervisor (Africa) and promised me to email them to me but now when we call or email,they don't even reply.