AN
Andrew N
1 reviews | Active since Nov 2012
09 Oct 2025, 13:10
Disappointing
No one responds to emails. Seems impossible to get help or cancel a device.
If you are the Matrix "Social media" manager. Please do not call me. Just ask your team to respond to my email. its not hard.
Thank you
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
09 Oct 2025, 15:36Good afternoon Andrew Nicols
Thank you for your submission.
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the relevant department for review.
You can expect feedback shortly.
Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply09 Oct 2025, 15:36
Official
Good afternoon Andrew Nicols
Thank you for your submission.
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the relevant department for review.
You can expect feedback shortly.
Regards,
Customer Care Department
***
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Andrew N's updateReviewer Update
09 Oct 2025, 16:23I got a reply now but all they did was send a cancellation amount again, which I already paid....
AN
Andrew N's update09 Oct 2025, 16:23
Reviewer Update
I got a reply now but all they did was send a cancellation amount again, which I already paid....
Matrix Vehicle Tracking's replyOfficial
10 Oct 2025, 09:17Good morning Andrew Nicols
We confirm your cancellation was processed.
We confirm your cancellation was processed.
Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply10 Oct 2025, 09:17
Official
Good morning Andrew Nicols
We confirm your cancellation was processed.
We confirm your cancellation was processed.
Regards,
Customer Care Department
***
AN
Andrew N's updateReviewer Update
13 Oct 2025, 09:53Thank you for sorting this issue out.
AN
Andrew N's update13 Oct 2025, 09:53
Reviewer Update
Thank you for sorting this issue out.
Matrix Vehicle Tracking's replyOfficial
13 Oct 2025, 12:29Good morning Andrew Nicols
Thank you for your patience while resolving your query.
Thank you for your patience while resolving your query.
Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply13 Oct 2025, 12:29
Official
Good morning Andrew Nicols
Thank you for your patience while resolving your query.
Thank you for your patience while resolving your query.
Regards,
Customer Care Department
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