Disappointed with their service

I am writing to express my deep disappointment with the quality of service I have received from your company, and to formally request the cancellation of my account with immediate effect.

Over the past few months, I have experienced several issues that have made me lose confidence in your services. About three months ago, my vehicle had a mechanical and electrical problem which caused a tracking glitch. Despite this, your system did not update or alert me, and I only received a call from your team two weeks later. This delay is extremely concerning — I cannot help but wonder what would have happened if my vehicle had been ****** or hijacked during that time.

Additionally, I am being billed R224 per month, yet certain services I am paying for are not activated. For example, the Beamie service is inactive, and I was never issued a panic button remote. I only learned recently that the remotes were out of stock — information that was never communicated to me at the time of installation.

I have also found the overall customer service to be unreliable. While your consultants are polite and helpful during calls, the promised follow-ups and actions rarely happen afterward. In one instance, a consultant assured me that he would call me back, but he never did — which makes me question the company’s transparency and accountability.

Given these repeated issues and lack of reliability, I no longer feel confident in the protection your service is supposed to provide. I therefore request that my contract be cancelled immediately and that you confirm the cancellation in writing.