DISAPPOINTED CUSTOMER

Good day,

I am very disappointed with the service I’ve received from Matrix Tracker. I was involved in a car accident in October 2024, and my vehicle was written off. Following that, I called and sent several emails to cancel my account, as the vehicle was no longer in use.

Despite my cancellation requests, monthly fees continued to be debited. In January 2025, I was informed that I needed to pay a cancellation fee, which I did in February 2025. I also sent proof of payment confirming the cancellation.

To my surprise, I have now received a statement for September and October, months after the account was supposedly cancelled. This is unacceptable. If further unauthorized debits are made, I will be forced to take legal action and open a case.

I am no longer using the vehicle and will not be returning to this tracking company due to this ongoing issue.

Your urgent response to resolve this matter will be highly appreciated.

Kind regards,