Disappointed Beyond Words – Terrible Service

Item: Matrix Vehicle Tracking
Rating: 1
Author: Jason B

Worst customer service ever, unprofessional, little to no communication. I am sure this is not the first complaint. Sent in a cancellation NOV 2024, "apparently they have not received it" it amaze me by the level of service how your company still operates.

Helpful (0)

Replies (2)

Matrix Vehicle Tracking's replyOfficial

22 May 2025, 11:13

Good day Jason Broodryk

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,

Customer Care Department

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Matrix Vehicle Tracking's reply22 May 2025, 11:13

Official

Good day Jason Broodryk

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,

Customer Care Department

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Jason B's updateReviewer Update

02 Jul 2025, 09:04

WORST COMPANY EVER!
STILL NOT RESOLVED, DEBITING MY ACCOUNT AFTER CANCELLATION, GET THIS RESOLVE NOW!

PHONE ME, OR MAIL ME, YOU HAVE ALL MY CONTACT DETAILS.
NO ONE IS REPLYING ON EMAILS

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Jason B's update02 Jul 2025, 09:04

Reviewer Update

WORST COMPANY EVER!
STILL NOT RESOLVED, DEBITING MY ACCOUNT AFTER CANCELLATION, GET THIS RESOLVE NOW!

PHONE ME, OR MAIL ME, YOU HAVE ALL MY CONTACT DETAILS.
NO ONE IS REPLYING ON EMAILS

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