DISAPPOINTED

I have been trying to contact them regarding my account for the past few weeks, emailing and leaving messages. i eventually got hold of the Debtors department to find out why my account was debited with more last month he told me it was a price increase no letter sent out nothing, when i asked him how they manage their accounts he told me he's not in the accounts department but the debtors department correct me if i'm wrong but that is accounts but anyway i asked for the managers email address which was incorrect. I am so annoyed with their service its a JOKE seriously and they just don't care.