PT
Philippus T
1 reviews | Active since May 2018
31 Jul 2019, 09:30
Disappointed
Was promised feedback from Matrix last Thursday and to date have still had no response from them regarding a credit due to me. It seems like their policy is to ignore e-mails received from customers.
Helpful (0)
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
31 Jul 2019, 09:49Good Day Philippus T
Please accept our apologies for the delayed response in regards to your query.
Kindly note that your account has been escalated to our Finance Department for further investigation. We will provide feedback shortly.
Regards
Customer Care Department
Please accept our apologies for the delayed response in regards to your query.
Kindly note that your account has been escalated to our Finance Department for further investigation. We will provide feedback shortly.
Regards
Customer Care Department
Matrix Vehicle Tracking's reply31 Jul 2019, 09:49
Official
Good Day Philippus T
Please accept our apologies for the delayed response in regards to your query.
Kindly note that your account has been escalated to our Finance Department for further investigation. We will provide feedback shortly.
Regards
Customer Care Department
Please accept our apologies for the delayed response in regards to your query.
Kindly note that your account has been escalated to our Finance Department for further investigation. We will provide feedback shortly.
Regards
Customer Care Department
Matrix Vehicle Tracking's replyOfficial
31 Jul 2019, 11:20Good Day Philippus T
Thank you for allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the necessary credits have been requested and we will advise once allocated to your MiX Telematics account.
Once again please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the necessary credits have been requested and we will advise once allocated to your MiX Telematics account.
Once again please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply31 Jul 2019, 11:20
Official
Good Day Philippus T
Thank you for allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the necessary credits have been requested and we will advise once allocated to your MiX Telematics account.
Once again please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the necessary credits have been requested and we will advise once allocated to your MiX Telematics account.
Once again please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Customer Care Department
***