MK
Matladi K
1 reviews | Active since Jun 2021
24 Jun 2021, 03:53
Difficulty in trying to cancel a contract
On the 16th of March 2021 I send an email that I wanted to cancel my tracker as I have sold my car, I got a system generated email. To my Suprise in April money was debited from my account. Again on the 15th of April I forwaded letter of cancellation, again also received system generated email. But to date money is still being debited from my account. I contacted customer care where they said I will receive confirmation letter and when I asked will they deduct money from my account again in July the consulted she gave me a maybe respond.
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Matrix Vehicle Tracking's replyOfficial
24 Jun 2021, 10:27Good Day Matladi K
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated.
Please be advised that credits have been processed for the months May and June.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated.
Please be advised that credits have been processed for the months May and June.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply24 Jun 2021, 10:27
Official
Good Day Matladi K
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated.
Please be advised that credits have been processed for the months May and June.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated.
Please be advised that credits have been processed for the months May and June.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***