SG
Sasha G
1 reviews | Active since Mar 2022
03 Mar 2022, 11:43
Device to be uninstalled.
Please note that I have been trying to get hold of you people for the past 2 months. I need the device removed from my car. I will not pay for something that was not explained in detail to me. I was told that this Device is a upgrade to my current device of which was lies because I am now having to pay for two separate devices. I want this device removed I don’t want to be part of your *********** company. Send someone out as soon as possible to remove this device and I am not paying a cent because I have called numerous times and all I was told is that I will be contacted but until now no one has contacted me and then I get a sms telling me you are going to submit me to the credit bureau 🤬.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
03 Mar 2022, 14:34Good day Sasha G,
Thank you for raising your concern and affording is the opportunity to assist.
We can confirm that an agent has contacted you and assisted.
Assuring you of our best intentions at all times.
Customer Care Department
***
Thank you for raising your concern and affording is the opportunity to assist.
We can confirm that an agent has contacted you and assisted.
Assuring you of our best intentions at all times.
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Mar 2022, 14:34
Official
Good day Sasha G,
Thank you for raising your concern and affording is the opportunity to assist.
We can confirm that an agent has contacted you and assisted.
Assuring you of our best intentions at all times.
Customer Care Department
***
Thank you for raising your concern and affording is the opportunity to assist.
We can confirm that an agent has contacted you and assisted.
Assuring you of our best intentions at all times.
Customer Care Department
***
SG
Sasha G's updateReviewer Update
19 May 2022, 16:312 months later after receiving a call that my account will be closed I am once again getting threatening messages that my account is handed over 🤬
SG
Sasha G's update19 May 2022, 16:31
Reviewer Update
2 months later after receiving a call that my account will be closed I am once again getting threatening messages that my account is handed over 🤬
Matrix Vehicle Tracking's replyOfficial
20 May 2022, 16:33Good day Sasha G
Thank you for taking our call and giving us the opportunity to assist with your query.
As discussed calls were retrieved and we can confirm that the account will be credited, For the credit to be approved it takes 14-21 working days.
Please accept our sincere apology with the delay response.
Assuring you our best intentions at all times.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
As discussed calls were retrieved and we can confirm that the account will be credited, For the credit to be approved it takes 14-21 working days.
Please accept our sincere apology with the delay response.
Assuring you our best intentions at all times.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply20 May 2022, 16:33
Official
Good day Sasha G
Thank you for taking our call and giving us the opportunity to assist with your query.
As discussed calls were retrieved and we can confirm that the account will be credited, For the credit to be approved it takes 14-21 working days.
Please accept our sincere apology with the delay response.
Assuring you our best intentions at all times.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
As discussed calls were retrieved and we can confirm that the account will be credited, For the credit to be approved it takes 14-21 working days.
Please accept our sincere apology with the delay response.
Assuring you our best intentions at all times.
Regards
Customer Care Department
***