JF
John F
1 reviews | Active since Aug 2015
19 Feb 2019, 03:19
Device faulty , no technician , no feedback , no help and often don't even answer phone .
Beame was installed on my Golf R at the insistence of King Price insurance . The installation process was not easy and now the device which is brand new is not working . Calling there help line or worse their emergency number results in no answer , when finally speaking to a Mpho who confirmed that a technician would attend to the fault ? Will that be this year still ? Days later the deice is still faulty , no technician , no call to follow up just silence . Imagine if there was emergency ? Beame your device is faulty , you seem incapable of fixing it or bothering to want to fix it so please cancel my contract as I am not going to pay for a service that you are not providing .
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Matrix Vehicle Tracking's replyOfficial
19 Feb 2019, 08:41Good Day Mr John Finch
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the Beame unit has been tested and it is providing us with the current update and the correct location.
Kindly note that the issue in regards to the emergency number has been escalated to Management and will be addressed from our side.
Please accept our apologies for the inconvenience caused.
Regards
Customer Care Department
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the Beame unit has been tested and it is providing us with the current update and the correct location.
Kindly note that the issue in regards to the emergency number has been escalated to Management and will be addressed from our side.
Please accept our apologies for the inconvenience caused.
Regards
Customer Care Department
Matrix Vehicle Tracking's reply19 Feb 2019, 08:41
Official
Good Day Mr John Finch
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the Beame unit has been tested and it is providing us with the current update and the correct location.
Kindly note that the issue in regards to the emergency number has been escalated to Management and will be addressed from our side.
Please accept our apologies for the inconvenience caused.
Regards
Customer Care Department
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the Beame unit has been tested and it is providing us with the current update and the correct location.
Kindly note that the issue in regards to the emergency number has been escalated to Management and will be addressed from our side.
Please accept our apologies for the inconvenience caused.
Regards
Customer Care Department