KM
Kent M
1 reviews | Active since May 2022
27 May 2022, 10:49
Deplorable customer service from Mix Telematics
Mix Telematics lacks customer service and their agents are clueless they just do not care. I was sold a package that includes road assist, Beame ,R114, per month not the (R59 per month),the sales women who sold me this package informed me that the road assist is free within the radius of 40km,in March 2022 I requested road assist for my car to be towed from my house to the dealership, a distance of 4km. Suddenly Mix Telematics threatens me about legal collection for the amount of R250 for road assist yet the sales woman who sold me this product emphasised that it includes free road assist. Please stay away from Mix Telematics/Beame, their customer service is deplorable, their telephone lines are always not working. The behaviour of mix telematics staff is shocking, they are clueless about their products, their lack of professionalism is a concern. They all sound like they are operating mix telematics from a backyard garage. Kindly note, if you value efficiency and peace of mind stay away from this company. They do not value their clients. Consequently I had to cancel my subscription due to the arrogance and incompetency of their staff.
Helpful (0)
Replies (7)0
Replies (7)
Matrix Vehicle Tracking's replyOfficial
27 May 2022, 13:05Good day Kent M
Please accept our sincere apology with delay response.
We can confirm that a call recording was requested for your query above and it was listened too, Please note that this has been escalated to the relevant department for assistance.
We will revert back to you as soon as feedback has been provided.
Regards
Customer Care Department
***
Please accept our sincere apology with delay response.
We can confirm that a call recording was requested for your query above and it was listened too, Please note that this has been escalated to the relevant department for assistance.
We will revert back to you as soon as feedback has been provided.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply27 May 2022, 13:05
Official
Good day Kent M
Please accept our sincere apology with delay response.
We can confirm that a call recording was requested for your query above and it was listened too, Please note that this has been escalated to the relevant department for assistance.
We will revert back to you as soon as feedback has been provided.
Regards
Customer Care Department
***
Please accept our sincere apology with delay response.
We can confirm that a call recording was requested for your query above and it was listened too, Please note that this has been escalated to the relevant department for assistance.
We will revert back to you as soon as feedback has been provided.
Regards
Customer Care Department
***
KM
Kent M's updateReviewer Update
27 May 2022, 13:17Mix Telematics you are a joke please close shop. How on earth are you going to get a call recording that happened 5 years ago? You have lots of time on your hands to waste. You must put your efforts on efficient customer support.
KM
Kent M's update27 May 2022, 13:17
Reviewer Update
Mix Telematics you are a joke please close shop. How on earth are you going to get a call recording that happened 5 years ago? You have lots of time on your hands to waste. You must put your efforts on efficient customer support.
Matrix Vehicle Tracking's replyOfficial
27 May 2022, 13:22Good day Kent M
All calls are recorded and kept as some of the contracts are done over the phone.
Regards
Customer Care Department
***
All calls are recorded and kept as some of the contracts are done over the phone.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply27 May 2022, 13:22
Official
Good day Kent M
All calls are recorded and kept as some of the contracts are done over the phone.
Regards
Customer Care Department
***
All calls are recorded and kept as some of the contracts are done over the phone.
Regards
Customer Care Department
***
KM
Kent M's updateReviewer Update
27 May 2022, 13:41Mix Telematics you are pathetic show me on the fine print, on the contract that the added value service you pay First Help R750 for towing and I have to pay you R250? A five year old can draft a sound contract better than yours. Your welcome pack says absolutely nothing about the R250. I am not the only one complaining about your useless added value service. Your product is a ****, you give your clients false assurety when is your turn for service delivery you cannot keep to your promise. Absolutely deplorable Company managed by ********** who are interested to exploit clients.
KM
Kent M's update27 May 2022, 13:41
Reviewer Update
Mix Telematics you are pathetic show me on the fine print, on the contract that the added value service you pay First Help R750 for towing and I have to pay you R250? A five year old can draft a sound contract better than yours. Your welcome pack says absolutely nothing about the R250. I am not the only one complaining about your useless added value service. Your product is a ****, you give your clients false assurety when is your turn for service delivery you cannot keep to your promise. Absolutely deplorable Company managed by ********** who are interested to exploit clients.
Matrix Vehicle Tracking's replyOfficial
27 May 2022, 13:48Good day Kent M
Please note that we are disputing that you were advised that you will not pay anything for the Roadside assistance hence we advised that we did get the call recording and it was escalated to the relevant department for assistance with necessary refund.
As soon as feedback is provided from escalated department we will revert back to you.
Regards
Customer Care Department
***
Please note that we are disputing that you were advised that you will not pay anything for the Roadside assistance hence we advised that we did get the call recording and it was escalated to the relevant department for assistance with necessary refund.
As soon as feedback is provided from escalated department we will revert back to you.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply27 May 2022, 13:48
Official
Good day Kent M
Please note that we are disputing that you were advised that you will not pay anything for the Roadside assistance hence we advised that we did get the call recording and it was escalated to the relevant department for assistance with necessary refund.
As soon as feedback is provided from escalated department we will revert back to you.
Regards
Customer Care Department
***
Please note that we are disputing that you were advised that you will not pay anything for the Roadside assistance hence we advised that we did get the call recording and it was escalated to the relevant department for assistance with necessary refund.
As soon as feedback is provided from escalated department we will revert back to you.
Regards
Customer Care Department
***
KM
Kent M's updateReviewer Update
27 May 2022, 14:02Mix telematics you are bullies nowhere on the contract and your terms and conditions do not stipulate or make any reference to R250 for Road Assist. I was advised that the towing was free within 40km radious. I dispute the fact that your terms and conditions are bare they say nothing on the welcome pack. Please revise your terms and conditions they are not only misleading, they are meaningless.
KM
Kent M's update27 May 2022, 14:02
Reviewer Update
Mix telematics you are bullies nowhere on the contract and your terms and conditions do not stipulate or make any reference to R250 for Road Assist. I was advised that the towing was free within 40km radious. I dispute the fact that your terms and conditions are bare they say nothing on the welcome pack. Please revise your terms and conditions they are not only misleading, they are meaningless.
Matrix Vehicle Tracking's replyOfficial
27 May 2022, 15:16Good day Kent M
Please note that we are disputing that you were advised that you will not pay anything for the Roadside assistance hence we advised that we did get the call recording and it was escalated to the relevant department for assistance with necessary refund.
As soon as feedback is provided from escalated department we will revert back to you.
Regards
Customer Care Department
***
Please note that we are disputing that you were advised that you will not pay anything for the Roadside assistance hence we advised that we did get the call recording and it was escalated to the relevant department for assistance with necessary refund.
As soon as feedback is provided from escalated department we will revert back to you.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply27 May 2022, 15:16
Official
Good day Kent M
Please note that we are disputing that you were advised that you will not pay anything for the Roadside assistance hence we advised that we did get the call recording and it was escalated to the relevant department for assistance with necessary refund.
As soon as feedback is provided from escalated department we will revert back to you.
Regards
Customer Care Department
***
Please note that we are disputing that you were advised that you will not pay anything for the Roadside assistance hence we advised that we did get the call recording and it was escalated to the relevant department for assistance with necessary refund.
As soon as feedback is provided from escalated department we will revert back to you.
Regards
Customer Care Department
***