Deception

My mother had a call informing her that her tracking unit was due for an upgrade, thinking it was Netstar she gave a consultant my number and we proceeded to conclude this 'upgrade request'.

Upon contacting Netstar I was notified that there was no such request initiated on their side. Your wording is intentionally vague and misleading.

I am not canceling my Netstar subscription and I am not going to continue with your subscription. Please cancel whatever I have with you and send me confirmation of such a cancellation otherwise I am going to lay a complaint with the Consumer Commission for contravention of the protection against false, misleading, or deceptive representations.