JN
Judith N
1 reviews | Active since Dec 2017
08 Mar 2022, 11:25
Debt harassment
My account is being handed over to credit collectors when I terminated the contract in September 2021 and continued to pay even in November. I have called this company on countless times and confirmed that I do not owe them yet they continue to harass me on this and I have reached my wits end. All of this is having an negative impact on my credit rating!!!
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Matrix Vehicle Tracking's replyOfficial
08 Mar 2022, 13:34Good Day Judith N
We can confirm that an agent did get in contact with you and assisted concerning your query.
Credits have been processed to clear the outstanding amount. Please be advised it does take 14-21 days for credits to be approved, do ignore any communication concerning arrears.
We do apologize for any inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and assisted concerning your query.
Credits have been processed to clear the outstanding amount. Please be advised it does take 14-21 days for credits to be approved, do ignore any communication concerning arrears.
We do apologize for any inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply08 Mar 2022, 13:34
Official
Good Day Judith N
We can confirm that an agent did get in contact with you and assisted concerning your query.
Credits have been processed to clear the outstanding amount. Please be advised it does take 14-21 days for credits to be approved, do ignore any communication concerning arrears.
We do apologize for any inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and assisted concerning your query.
Credits have been processed to clear the outstanding amount. Please be advised it does take 14-21 days for credits to be approved, do ignore any communication concerning arrears.
We do apologize for any inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***