NK
Nadia K
1 reviews | Active since Jul 2013
29 May 2023, 20:51
Debiting of my bank account months after car was written off
The worse tracking company i’ve ever dealt with. My car was written off in 2022 January. Tried calling them no answer. I wrote a letter last year August to stop debiting my account but no response was returned. I called them last week and the agent claimed i’ll get a call from their finance department but till this day. I just want my refund and stop the debit orders. If there’s one tracking company that has the worse service is MiX telematics. It just shows that even if i was hijacked i wouldn’t even have gotten hold of them.
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Matrix Vehicle Tracking's replyOfficial
30 May 2023, 10:03Good day Nadia Kubyana ,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and thereof confirmation has been emailed to you.
Credit have been processed on the account escalated to our Finance Department for approval.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and thereof confirmation has been emailed to you.
Credit have been processed on the account escalated to our Finance Department for approval.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply30 May 2023, 10:03
Official
Good day Nadia Kubyana ,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and thereof confirmation has been emailed to you.
Credit have been processed on the account escalated to our Finance Department for approval.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and thereof confirmation has been emailed to you.
Credit have been processed on the account escalated to our Finance Department for approval.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***