KC
Karen C
1 reviews | Active since Oct 2021
07 Oct 2021, 09:15
debiting my account after initial contract ended
After my initial contract period came to an end, the mixtelematics call center agent called and asked me if I'd like to renew my contract, I clearly said I didn't and they have continued to debit me monthky since. I had to escalate this to twitter as I received no actual response to my email to them (even though I received a case number) in 2 months and only once escalated did I finally get a response which cancelled my contract from the date I made contact, not from the date I opted not to renew. I still await acknowledgment and a full refund of debit orders actioned since the end of my initial contract. How many other unsuspecting people are they debiting without permission?
Helpful (0)
Replies (10)0
Replies (10)
Matrix Vehicle Tracking's replyOfficial
07 Oct 2021, 09:53Good Day Karen C
We have been trying to get in contact with you but have been unsuccessful.
Please provide with appropriate time to contact you.
Regards,
Customer Care Department
***
We have been trying to get in contact with you but have been unsuccessful.
Please provide with appropriate time to contact you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Oct 2021, 09:53
Official
Good Day Karen C
We have been trying to get in contact with you but have been unsuccessful.
Please provide with appropriate time to contact you.
Regards,
Customer Care Department
***
We have been trying to get in contact with you but have been unsuccessful.
Please provide with appropriate time to contact you.
Regards,
Customer Care Department
***
KC
Karen C's updateReviewer Update
07 Oct 2021, 10:04Hi, please keep all correspondence in writing with me as I dont trust Mixtelematics with telephonic interactions post my last telephonic interaction with your call centre agent where what was agreed wasnt actioned, also for legal purposes.
KC
Karen C's update07 Oct 2021, 10:04
Reviewer Update
Hi, please keep all correspondence in writing with me as I dont trust Mixtelematics with telephonic interactions post my last telephonic interaction with your call centre agent where what was agreed wasnt actioned, also for legal purposes.
Matrix Vehicle Tracking's replyOfficial
07 Oct 2021, 10:17Good Day Karen C
An email was forwarded to you on the 5th of October and we will forward another one today.
Kindly correspond with the agent that will forward the email to you.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
An email was forwarded to you on the 5th of October and we will forward another one today.
Kindly correspond with the agent that will forward the email to you.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Oct 2021, 10:17
Official
Good Day Karen C
An email was forwarded to you on the 5th of October and we will forward another one today.
Kindly correspond with the agent that will forward the email to you.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
An email was forwarded to you on the 5th of October and we will forward another one today.
Kindly correspond with the agent that will forward the email to you.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
KC
Karen C's updateReviewer Update
07 Oct 2021, 10:50And I responded to said correspondence on the 5th of October and received no response from Lesego until today, to which I have already responded. My contract ended in 2016, October. I have been debited without my permission and clear instruction to your call centre agent to not renew. Thats 60 months. Approx. R5000.00.
KC
Karen C's update07 Oct 2021, 10:50
Reviewer Update
And I responded to said correspondence on the 5th of October and received no response from Lesego until today, to which I have already responded. My contract ended in 2016, October. I have been debited without my permission and clear instruction to your call centre agent to not renew. Thats 60 months. Approx. R5000.00.
KC
Karen C's updateReviewer Update
07 Oct 2021, 10:56Also, I've just received another invoice from MixTelematics? What is going on there?
KC
Karen C's update07 Oct 2021, 10:56
Reviewer Update
Also, I've just received another invoice from MixTelematics? What is going on there?
Matrix Vehicle Tracking's replyOfficial
07 Oct 2021, 11:16Good day Karen C
As per your request and prior communication, please correspond with the agent by email.
Regards,
Customer Care Department
***
As per your request and prior communication, please correspond with the agent by email.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Oct 2021, 11:16
Official
Good day Karen C
As per your request and prior communication, please correspond with the agent by email.
Regards,
Customer Care Department
***
As per your request and prior communication, please correspond with the agent by email.
Regards,
Customer Care Department
***
KC
Karen C's updateReviewer Update
07 Oct 2021, 11:23I am and have been.
KC
Karen C's update07 Oct 2021, 11:23
Reviewer Update
I am and have been.
Matrix Vehicle Tracking's replyOfficial
07 Oct 2021, 11:26Good Day Karen C
Thank you.
The agent will respond back to you.
Regards,
Customer Care Department
***
Thank you.
The agent will respond back to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Oct 2021, 11:26
Official
Good Day Karen C
Thank you.
The agent will respond back to you.
Regards,
Customer Care Department
***
Thank you.
The agent will respond back to you.
Regards,
Customer Care Department
***
KC
Karen C's updateReviewer Update
03 Nov 2021, 09:16I'm still being debited even though my contract is cancelled and your Agent is not responding to my emails asking why?
KC
Karen C's update03 Nov 2021, 09:16
Reviewer Update
I'm still being debited even though my contract is cancelled and your Agent is not responding to my emails asking why?
Matrix Vehicle Tracking's replyOfficial
03 Nov 2021, 09:39Good day Karen C
Please be advised that we passed credits for the month of October and any outstanding balance prior to October you are liable for.
Regards,
Customer Care Department
***
Please be advised that we passed credits for the month of October and any outstanding balance prior to October you are liable for.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Nov 2021, 09:39
Official
Good day Karen C
Please be advised that we passed credits for the month of October and any outstanding balance prior to October you are liable for.
Regards,
Customer Care Department
***
Please be advised that we passed credits for the month of October and any outstanding balance prior to October you are liable for.
Regards,
Customer Care Department
***