SB
Sphiwe B
1 reviews | Active since Apr 2024
02 Jul 2024, 08:59
Debited on a canceled contract!!!! /bad service
Matrix vehicle tracking I have cancel my contract on 30 June 2024, but still they have debited my money this month... This company is not professional
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Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
02 Jul 2024, 10:55Good Day Sphiwe Buthelezi,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply02 Jul 2024, 10:55
Official
Good Day Sphiwe Buthelezi,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
02 Jul 2024, 13:49Good Day Sphiwe Buthelezi,
We appreciate you raising this issue with us.
We confirm that our Retention Representative has been in contact with you and provided information on the cancellation procedure, which requires a month's notice.
The matter has been escalated to our Management for review.
The matter has been escalated to our Management for review.
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply02 Jul 2024, 13:49
Official
Good Day Sphiwe Buthelezi,
We appreciate you raising this issue with us.
We confirm that our Retention Representative has been in contact with you and provided information on the cancellation procedure, which requires a month's notice.
The matter has been escalated to our Management for review.
The matter has been escalated to our Management for review.
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
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Customer Care Department
***
SB
Sphiwe B's updateReviewer Update
03 Jul 2024, 09:41Iam still waiting for a settlement letter no one is calling regarding my issue, my contract was canceled for but I havnt received a settlement letter... Matrix tracking is useless I wouldn't recommend it to anyone
SB
Sphiwe B's update03 Jul 2024, 09:41
Reviewer Update
Iam still waiting for a settlement letter no one is calling regarding my issue, my contract was canceled for but I havnt received a settlement letter... Matrix tracking is useless I wouldn't recommend it to anyone
Matrix Vehicle Tracking's replyOfficial
05 Jul 2024, 09:25Good Day Sphiwe Buthelezi,
Thank you for your patience and cooperation.
We confirm that the payment has been allocated and the account has been closed.
We sincerely apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Thank you for your patience and cooperation.
We confirm that the payment has been allocated and the account has been closed.
We sincerely apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Jul 2024, 09:25
Official
Good Day Sphiwe Buthelezi,
Thank you for your patience and cooperation.
We confirm that the payment has been allocated and the account has been closed.
We sincerely apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Thank you for your patience and cooperation.
We confirm that the payment has been allocated and the account has been closed.
We sincerely apologies for the inconvenience caused.
Regards,
Customer Care Department
***