NT
Nonhlanhla T
1 reviews | Active since Jul 2020
02 Jun 2023, 18:28
DEBITED FOR SERVICE THAT WAS NOT RENDERED
Just received very disturbing information from your customer service consultant, the device fitted in my car has not been working since 2017. This is very disturbing as I've been paying for the device monthly for 6 years. What if my car was ****** over the period. I'm very disappointed as no one advised me that the battery was low and needs to be replaced.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
05 Jun 2023, 11:02Good day Nonhlanhla Tshabalala,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and Sales Consultant will be in contact with you to assist with upgrade arrangements.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and Sales Consultant will be in contact with you to assist with upgrade arrangements.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Jun 2023, 11:02
Official
Good day Nonhlanhla Tshabalala,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and Sales Consultant will be in contact with you to assist with upgrade arrangements.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and Sales Consultant will be in contact with you to assist with upgrade arrangements.
Regards,
Customer Care Department
***
NT
Nonhlanhla T's updateReviewer Update
28 Jun 2023, 00:02To date your sales team has not made contact with me as promised. I'm still stuck with a non operational device but you guys never miss an opportunity to debit my account.
NT
Nonhlanhla T's update28 Jun 2023, 00:02
Reviewer Update
To date your sales team has not made contact with me as promised. I'm still stuck with a non operational device but you guys never miss an opportunity to debit my account.