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Kim E

1 reviews | Active since Jul 2013

17 Apr 2026, 12:45

******* debit orders

I cancelled my contract with Matrix several months ago as my car was sold. I received written confirmation that the contract was cancelled with immediate effect on 29 January 2026. It is now 17 April 2026 and I have had several ******* debit orders go off. I have reversed and blocked them but it is costing me every time. I sent Today (17 April). I did send a follow up email on 1 April with the cancellation attached but still no reply. I followed up again on 9th April...still no reply. I have sent YET another email today. I am now receiving threatening SMS's from them. Emails have been sent to 4 different addresses (***, ***, ***, ***) not one has responded. NEVER EVER USE THIS COMPANY. Absolute nightmare to deal with.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply17 Apr 2026, 13:06
Official
Good day Kim Edwards

Thank you for bringing this matter to our attention. We truly regret the frustration and inconvenience you have experienced.
 
 Kindly note that the matter has been escalated to the relevant department for a review.
 
 Please anticipate feedback shortly.

Regards,
Customer Care Department
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