Debit order ***** to get more funds from customers

I was contacted early in January for an offer on a value added service, i declined! On the 20th of January my account was debited with an extra +-R75. I called Matrix for a refund, disputing the value added service, they stated that they cancelled the service, and will no longer be deducted. I requested a refund, and I was told that they have requested a call recording and it will be assessed prior to granting credit. I have called twice to follow up, and i was told that they need to requested a call recording. On the 20th of February I was debited with a escalated premium. I called the accounts department again on the 21st February 2019 to be told that a call recording needs to be requested, and Simon will be spoken to. I'm not getting any pleasure from Matrix and being put out of budget purposefully by ***** at Matrix.

Awaiting contract to come to an end so that I can switch to Car Track, whom I have been with for years, and had no issues. Only reason I'm with this company is because of the dealership.

Don't go Matrix, and Auto-Pedigree should change their mutual arrangement.