lB
lynley B

1 reviews | Active since Jul 2011

08 May 2015, 17:16

Debit order continued for 7 months after notice

Please see e-mail sent to me by your team confirming the cancelation and yet you continued to debit my account and called us to settle outstanding balance.<br> <br> to: [Email Removed]<br> Subject: Thank you for contacting MiX Telematics<br> Date: Sun, 21 Sep 2014 08:55:18 +0200<br> From: [Email Removed]<br> <br> Dear Gary Blem<br> <br> Thank you for contacting MiX Telematics. The following information has been submitted:<br> <br> Name: Gary Blem <br> Company: Private<br> E-mail: [Email Removed]<br> Message: RSAID 7209... gary blem Please stop our debit order as we have sold the FJ cruser Please contact me on 082858.... Thanks Lynley Blem<br> <br> One of our service representatives will contact you shortly.<br> <br> Regards,<br> <br> The MiX Telematics team

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply08 May 2015, 17:40
Official
Hello lblem,

Thank you for bringing your query to our attention and for allowing us the opportunity to assist.

We sincerely apologise for the inconvenience caused and would like to assure you that this in no way reflects on the level of care we provide to our customers.
I refer to the telephone conversation between us and assuring you that your query will be addressed and

If there is anything further please do not hesitate to contact me directly on the numbers below.

Kind Regards
Bongani Motloung
Junior Operations Manager
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
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