Debit order

Item: Matrix Vehicle Tracking
Rating: 1
Author: Mzikayise G

I logged a query you didn't attend to it, I then sent a complaint you then called me and told me the debit order date has been changed but the 20th came and you didn't debit

Helpful (0)

Replies (4)

Matrix Vehicle Tracking's replyOfficial

21 Jun 2024, 10:08

Good Day Mzikayise Gxamtwana ,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply21 Jun 2024, 10:08

Official

Good Day Mzikayise Gxamtwana ,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***

Mzikayise G's updateReviewer Update

21 Jun 2024, 11:11

Thanks Claudia for your quick resolution of my query

Mzikayise G's update21 Jun 2024, 11:11

Reviewer Update

Thanks Claudia for your quick resolution of my query

Mzikayise G's updateReviewer Update

21 Jun 2024, 11:12

Query resolved

Mzikayise G's update21 Jun 2024, 11:12

Reviewer Update

Query resolved

Matrix Vehicle Tracking's replyOfficial

21 Jun 2024, 11:15

Good Day Mzikayise Gxamtwana ,

Thank you for notifying us of this issue.

We confirm that our Client Service Consultant has contacted you and verified that the debit order date and account is on the current balance.

The matter has been addressed and resolved.

We appreciate your patience and cooperation in this matter.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply21 Jun 2024, 11:15

Official