RT
Ray T

1 reviews | Active since Jul 2014

23 Jan 2019, 18:25

Debit account for fun

I received numerous debit orders of which i had no idea where it was coming from and so i started to reverse the debit orders. weeks later i get a phone call from mixtelematics saying that the debit orders are being reversed and when can they expect next payment. i then informed the call center person that i have never agreed to have the mixtelematics and they informed me they will get the phone call recordings of which i agreed.

6 months later there has been no record of any phone calls of him agreeing and you keep debiting my account and i have to reverse it every single month

Please can you resolve this ASAP, i keep phoning and there is no answer. a lady phoned me in this week, i explained to her the story and she couldnt help me

Please can you help me now

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply25 Jan 2019, 12:19
Official
Good Day Ray 

Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you. 

Kindly note that the copy of the contract has been e-mailed to you as per your request and we await your response as discussed with our Credit Control Department.

Regards
Customer Care Department