QM
Queen M

1 reviews | Active since Dec 2018

26 Jun 2020, 16:41

day light ********

i had a cartrack contact with them & as i was not happy i requested to cancel & i paid the quoted settlement & submitted proof of payment but still they debited my account .I then lodge a complaine & the send me a cancellation letter it was last year in November.This year they still debiting my account as i have stopped that debit order it reflects as the debit order iwas rejected & it reflects badly on my credit profile & i have been sending numerous emails & none is willing to attend . I regret heve a contract with this ********

0
Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply29 Jun 2020, 08:46
Official
Good day Queen M,

Kindly note that your query has been escalated to the relevant department and they will contact you shortly.

Regards,
Suntré Smal
Consumer Services Manager
***
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply29 Jun 2020, 10:15
Official
Good day Queen M,

Kindly note that the Debtors Department is trying to get hold of you.

Kindly advise on a suitable time for a call or an alternative contact number.

Regards,
Suntré Smal
Consumer Services Manager
***
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply29 Jun 2020, 10:40
Official
Good day Queen M.

Kindly refer to the e-mail sent by the Accounts Department with the resolutions of the query.

Regard, 
Suntré Smal
Consumer Services Manager
***