DAY LIGHT ******* / BAD SERVICE

I am paying more money for less services than what they advertised. I called them and they told me it's because an agent helped me and not them. I requested a call back when i took the tracker how do i guess this will be more. i wanted to add two more cars and i don think i can do that anymore, its broad day light *******. the customer service wasn't even willing to assist but quick to transfer me to cancellation department should I wish to cancel. At the cancelation they also just give you their email to send your cancelation query without even trying to hear my story and meet me halfway.