DAY LIGHT ******* AGAIN- UNPROFFESSIONAL STAFF

I recently shared a review of day light ******* and I was glad when matric said they will sort it and fic the issue, to my surprise this month , they debited double the amount from my bank. I didn't even have enough which the back paid for me and the bank charged me money, I have lost times 3 the amount. when I went to the bank they said matrix should pay you. why is matrix taking more than what I queried. They said they replaced my tracker with a new one so now I am charged for two trackers, its their job to disconnect the old unit . how do I even know its still in my car AND I DONT NEED TWO TRACKERS. I just want to cancel which they will charge me again for cancelling so I am forced to stay with bad service. and matric also get professional people to answer calls and deal with queries. take note from other service providers. THEY ONLY ACT IF I REPORT ON HELLO PETER , TO THINK I WAS GOING TO COME WITH A POSITIVE REVIEW.