SHWA
Samuels Hoffmeister Whitney Amore

1 reviews | Active since Jul 2023

06 Nov 2025, 13:10

Dangerous Tracker Installation – No Panic Button, Car Draining

I had a tracker installed on 5 September 2025, and ever since then my car has been giving problems. It turns out the two trackers are draining my battery, and to make things worse, I never received the panic button that was part of my package.

What’s most disappointing is how quickly the sales team responded when it came to installing the tracker — but now that I actually need help, nobody is getting back to me. I’ve called multiple times and can’t get through to anyone in customer service.

As a woman, it’s extremely worrying to be stuck somewhere with a car that won’t start, especially when I was supposed to have a panic button for safety. The lack of support after installation is completely unacceptable.

I really hope someone from the company takes this seriously and resolves the issue urgently.

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply06 Nov 2025, 14:27
Official
Good Day Samuels Hoffmeister Whitney Amore

Thank you for your submission. 

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review. 

Please anticipate feedback shortly. 

Regards, Customer Care Department ***