Daily light ******ies

I am extremely dissatisfied with the way my complaint has been handled by MiX Telematics.

I previously raised a complaint regarding an alleged outstanding balance on my ***. Unfortunately, the person handling my complaint did not resolve the matter. Instead, I was eventually informed that the company that handled the contract was an external company and that MiX does not have proof or records relating to the contract.

This is unacceptable to me.

The matter relates to a contract that was not even five years ago, yet I am being told that there are no records available to substantiate the alleged amount being claimed from me. I am requesting proper proof of the contract, the renewal, the charges and the alleged outstanding balance.

My concern is also that my contract was cancelled without me being advised that I allegedly owed money. I do not understand how a company can acknowledge the closure/cancellation of an *** and subsequently maintain that there is an outstanding balance without being able to provide the supporting records.

I am not refusing to pay a legitimate amount. I am disputing the amount because I have not been provided with sufficient evidence showing that I owe it.

I am requesting that MiX provide:

• The original contract and renewal documentation; • Proof of the renewal and the terms applicable at the time; • A complete statement showing how the alleged outstanding balance was calculated; • Proof of any notice advising me that an amount was outstanding before the contract was cancelled; • The records re**** upon to establish that I am liable for the alleged debt; and • A clear explanation as to why these records are allegedly unavailable.

What is even more frustrating is that I have asked for an email address or proper contact details to escalate my complaint, but I have not been provided with one. I have already attempted to resolve this matter through the appropriate channels, yet I am not being given a meaningful escalation route.

I am now left wondering whether I must approach Kia directly, as Kia was the company that introduced me to MiX when I purchased my vehicle in 2018.

I would appreciate a formal response addressing the above concerns and resolving this matter based on the actual records and evidence.