*****!

I have cancelled my contacts with them in 2021 when i was being debited yet tracker was not activated and i had no access to the lnline profile.the person I spoke to assured me that it has been cancelled. I purchased a new vehicle in 2022 and realised i was still being debited again i made a call and it was claimed to be sorted but when i saw debits still going off I contacted my bank to cancel debit order which still went off so i reversed any debit they took.towards the end of 2023 in October if not mistaken, i called again and sent an email which I received an auto response redirecting me to cancel by filing some doc and I received confirmation of the cancellation which i have on email. And a month later I received an sms from MBD claiming i was handed over by the company and again since receiving email confirmation the cancelled i am still getting charged and the last debit went off yesterday.i am taking this up to the Ombud. And as the calls are recorded i hope this will not waste any of my time as this company is a *****

Your Case Number Logged ***7 Your Case Number Logged ***September 2023

Dear Mr/Ms SAMKELISIWE NALEDI HLOPHE

RE: Confirmation of immediate cancellation

Account number: ***4

We refer to your cancellation request received on 27 September 2023 . This letter serves to confirm that the following vehicle(s) have been terminated with immediate effect: Your Case Number Logged ***2

to *** 15 Oct 2022Details Good day

Im no longer in possession of the vehicle.Please cancel all services.Thank you