1 reviews | Active since Jul 2023
Customervservice nightmare after ******* activity
Decided to share my experience, as I cannot get anyone in Mix Telematics to bother.
There are a few issues here:
1. The transactions this company is expecting payment for, are *******. I talked to someone in their debtors department, who confirmed that the car in question is a Golf GTI. I NEVER owned a Golf GTI, and in fact this tracking device was installed in my JEEP WRANGLER. 2. I sold the vehicle in 2016, and then emigrated. 3. I have been living overseas since then. 4. I cancelled the agreement. 5. After +10 emails and calls to both customer service and their debtors department, innitiated and driven by me, they owe me feedback as to how it was possible for this device to be transferred, without the proper authorisation and authentication, and why my agreement was NOT cancelled.
New consumers, beware! Your hard earned money is going to a company which does not put you first.
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Account department has assisted and thereof has emailed through reckon statement of your account.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Account department has assisted and thereof has emailed through reckon statement of your account.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***